Samir is a customer experience advisor, lecturer, and keynote speaker who helps organizations focus on the experiences of the people they serve. As the inaugural Director of Visitor Experience for the Smithsonian Institution he led a revitalization of the visitor experience across galleries, museums, and a zoo. In doing so, he helped transform organizations' relationship to its visitors. During his tenure, Samir pioneered the use of visitor journey mapping in museum planning and design, published a watershed study of visitors' museum experience, and produced the award-winning Hirshhorn Eye mobile app. In 2018, Samir stepped down from his position to open the National Veterans Memorial and Museum, and in 2019, founded The Art of Consulting. Through his firm, Samir works with organizations to embed new capacities that lead to a customer experience transformation. Connect with him on LinkedIn.