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A client-centered approach
The Art of Consulting was founded on the principle of client service over sales volume.
Strategy & DesignOur strategic planning process gives our clients an actionable framework for leaders and decision makers within cultural organizations and tourism boards: Our process includes:
Services include:
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Journey Mapping/CXWhy: Journey maps help organizations discover opportunities to innovate their customer experience in ways that enhance reputation and increase revenue.
What: A journey map is a graphic representation of the steps that customers move through to obtain a product/service. Journey maps are an excellent method for developing an inventory of highlights, pain points, and opportunities along the customer experience continuum, from decision-making and first contact, through purchase and post-purchase sentiment. How: We lead teams through the development of customer personas and facilitate participatory workshops where teams inventory and examine customer touchpoints through both qualitative and quantitative lenses. |
Audience ResearchWhether you need to know more about your customers, the impact of programming, or future impact of a planned project, we can help.
From study design to reporting, we offer a range of customized research services. We work with your team to identify project needs before we design, collect, analyze, and report the findings that drive decision making. Services include:
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